This question was from outside the UK. Below I relate my answer to the general issues with UK examples which should be relevant in other countries.

All aspects of projects and subsequent asset and facilities management require data, which can be shared by relevant people. Who is involved in the planning process? 

• Regulators - through local authorities for example. 
  This aspect covers both the overall appearance and fit with the local community, and the engineering and other aspects regarding the integrity of the planned buildings and other assets. In the UK this means planning permissions to enable assets to be constructed and altered, and building control to ensure that they meet relevant standards for construction and use.
• Clients
  The range of functions in clients include initial deisgn as well as subsequent use
• Stakeholders
  At any stage from concept to completion there will be a number of people with interests in the proposed projects.

Many of these can best be dealt with through occasional and routine communications regarding the proposed project. Needs might range from overall appearance to the affect on the community of new or changed buildings. Recent (2015) examples in London include historic buildings in The Strand, some of which are of interest internationally as part of UK's architectural heritage. But what is the best way of providing the communications? And what is the best way of enabling people to look at the proposals? Below are some of the issues:

• Planning permissions processes vary from country to country, and are also project-dependent. (The writer is in Russia)
• The local and national regulations need to be complied with; BIM does not change the regulations, only the way in which people might comply with it and use the data. However, local authorities might encourage organisations to make more of their submissions available on-line
• A lot of people might need access to the details of the project in order to see what the project is about both during the planning period and in subsequent construction.
• In the UK we have had a Planning Portal for many years, available for use by all local authorities and similarly available to the public. There is a related national infrastructure planning portal
• Dependent on the project there might be hundreds of people with an interest – any infrastructure project could involve multiple authorities and individuals, and might also include and involve more than one country for cross-border projects
• Notifying all directly involved stakeholders (ie people affected directly by a proposed project) would also be time-consuming
• Stakeholder segmentation and communication management can be enhanced through common access to relevant data (eg, if there is an update or other news, the update can be made available and communicated to everyone electronically)
• Writing individually to all enquiries in response to questions would be very time-consuming
• Individuals visiting local authority offices is also time-consuming for authority staff
• The project owners can select which data to share publicly, and which is necessary for authority staff. Security of data is a crucial consideration
• Appropriate data can be updated
• There is no real need for paper copies of drawings, calculations, plans
• Visualisation is enhanced on-line; 3D visualisation could be included
• Whatever is shared for the purposes of planning processes needs to be agreed by the project

• Benefits overall therefore include
  • Reductions of printed materials, perhaps to there being no printed papers for the majority of stakeholders
  • Certainty of the data available
  • Ability to view relevant and appropriate current data
  • Ease of access for all stakeholders
  • Speed of access for all stakeholders
  • Clearer visibility of the process to all stakeholders
  • Reductions in authority staff time in dealing with enquiries

Q2 How do CRM and Stakeholder Management fit with BIM?

Stakeholder management and collaboration run through the whole of BIM and the whole lifecycle of built assets. The ways in which organisations engage with their stakeholders must depend on the organisations involved and their stakeholders, so will vary both by project and by client. We might start by considering the various stages of the lifecycle and identify who needs to be involved and why. A full stakeholder mapping exercise is likely to be very beneficial in ensuring that appropriate communications strategies are agreed, with processes and procedures in place for dealing routinely with all of the stakeholders as groups and as individuals. 

I would welcome a discussion on this when you are developing your BIM and CRM strategies. Please contact me through this link. 

Q3 Applying BIM to Highways

In response to a question on applying BIM to highways, there is a wide range of reference material.

The Highways Agency, now Highways England, was one of the first major public sector organisations to include BIM in their work. Some links are here:

http://www.highways.gov.uk/knowledge/publications/collaborative-planning-bim-m4m5-visilean-implementation-report/

http://ckegroup.org/thinkbimblog/tag/highways-agency/

http://www.highways.gov.uk/knowledge/projects/collaborative-planning-and-bim/

http://www.standardsforhighways.co.uk/ians/pdfs/ian184.pdf

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/34710/12-1327-building-information-modelling.pdf

http://www.atkinsglobal.co.uk/en-GB/group/sectors-and-services/services/building-information-modelling

http://www.thenbs.com/topics/bim/articles/NBS-live-introducing-the-BIM-toolkit.asp

http://www.bimplus.co.uk/projects/costain-showcases-174m-early-bim-adopter-highways-/

http://www.infrastructure-intelligence.com/article/mar-2015/northern-road-bim-trailblazer

http://www.bre.co.uk/filelibrary/events/BRE%20Events/BIM%20Conference%20Season/Level%202%20BIM%20on%20Trial%20-%201%20May/6-Future-Trial-Theme-2---IFC-Infrastructure.pdf

You could also look at the Inst of Asset Management website, and, if you register, obtain access to other documents. https://theiam.org/

The ICE Library has a list of books and other references for BIM, and the conference is on 21 October:

http://www.ice-conferences.com/ice-bim-2015/what-is-bim/

https://www.ice.org.uk/disciplines-and-resources/best-practice/relationship-between-bim-and-asset-management

https://www.ice.org.uk/news/bim-maturity-tool

http://www.icevirtuallibrary.com/doi/book/10.1680/bimpp.60920 (after the details of the book there are links to others)

https://www.ice.org.uk/disciplines-and-resources/civil-engineering-resources#041444732196595

This includes case studies which you might find helpful

http://www.icevirtuallibrary.com/action/doSearch?AllField=BIM+%28Building+information+modelling%29

This gives links to some relevant papers including using BIM on a highway project

I would welcome a discussion on this when you are developing your BIM and CRM strategies. Please contact me through this link.